Shipping and returns
Last Revised: June 2021
Domestic shipping in United Kingdom, or from Norway to the EU and UK.
Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Malta, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine.
Norway, the UK and the EU usually take 2 to 5 working days before our packages are delivered. “Working days” are defined as Monday-Friday, excluding public holidays.
For orders going to areas in Asia and the Middle East, please take up to 5-10 days for delivery. We aim to send goods ordered in the shortest possible time, but we are not responsible for delays or damage that occurred during transit.
We always suggest choosing UPS (Expedited Shipping) or DHL express to ensure delivery, especially to the following destinations:
Dubai (United Arab Emirates)
Standard shipping costs vary depending on the destination country.
Standard domestic shipping in United Kingdom is £25,00
Based on the official declaration on VAT, everything sent domestically in UK will include VAT. If goods are sent from Norway to abroad, it is excluding VAT, but VAT will then be calculated by the customs on arrival in the country.
All destinations may not charge these fees, but the buyer is still responsible for fees and/or customs fees on delivery.
When will my order be shipped?
Once you have placed your order, it usually takes 1-2 business days before it leaves our warehouse. Orders from 9AM to 12PM can be sent the same day or the next day.
Here is the process:
Once you have completed the checkout, the order is usually processed within 1-2 business days (Monday-Friday).
After your order is processed, it leaves our warehouse.
Once sent, you will receive the tracking information via email from DHL.
As soon as the package is delivered, you will receive an email.
Right of withdrawal
The Right of Withdrawal Act does not apply to purchases/agreements between companies. The seller does not give a right of withdrawal on delivery of products unless otherwise agreed in writing.
Delay and non-delivery
The seller always tries to deliver goods as quickly as possible.
In the event of unexpected delays, the Seller will contact the Buyer with an explanation for the delay.
The buyer can’t claim compensation for a small loss due to the delay.
Defects and complaints
Notification of defects in the products can be conveyed to the Seller in writing. For evidentiary reasons, we recommend that the complaint be sent to Sellers in writing via e-mail: firstname.lastname@example.org
If you implement measures to remedy the defect on your own initiative, beyond what may have been agreed with the Seller, the Seller will not pay these expenses.
All returns/complaints must be approved by the Seller. The buyer is obliged to send the item properly back to the seller in the event of a complaint.